Return Policy

At Chandelier, we want customers to feel confident when choosing lighting products through chandeliershops.com. We understand that selecting a chandelier, ceiling fixture, decorative light, or other lighting product is an important decision, and sometimes a purchased item may not be suitable for the intended space or requirements. This Return Policy explains the general conditions and procedures that apply when customers wish to request a return.

Eligibility for Returns

Products may generally be considered for return when they meet the applicable return requirements described in this policy. To help ensure that a return can be processed properly, products should be kept in their original condition and should not have been unnecessarily installed, modified, altered, damaged, or used beyond what is reasonably necessary to inspect the item.

Because lighting products may contain delicate components, customers should handle products carefully after delivery. Chandeliers and decorative fixtures can include glass, metal elements, shades, electrical components, crystals, decorative pieces, or other parts that may be affected by improper handling.

Inspection After Delivery

Customers are encouraged to inspect their orders promptly after receiving them. Before installation, carefully check the product, packaging, components, and included accessories to make sure everything appears to be in suitable condition.

If an item appears damaged, defective, incomplete, or different from what was ordered, customers should document the issue clearly. Photographs of the product, packaging, labels, and affected areas may be useful when reviewing a return or product-related concern.

Customers should avoid installing a product if it appears damaged or defective. Installation, modification, or use of a product after a visible problem has been identified may affect the ability to process a return or replacement request.

Products That May Be Returned

Eligible products should normally be returned in substantially the same condition in which they were received. The product should include applicable components, accessories, manuals, protective materials, and other items originally supplied with the order whenever possible.

For lighting fixtures containing multiple pieces, customers should make sure that all components are included before preparing a return. Missing parts may make it difficult to evaluate the condition of the returned product.

Products that have been modified, altered, painted, rewired, repaired, assembled in a way that causes damage, or otherwise changed from their original condition may not qualify for return.

Original Packaging

We recommend keeping the original packaging until you have determined that the product is suitable for your needs and is in satisfactory condition. Appropriate packaging is especially important for chandeliers, glass fixtures, shades, and other fragile lighting products.

If a return is approved, using the original packaging where available can help protect the product during transportation. Customers should package returned items carefully and ensure that delicate components are adequately protected.

Return Request Process

Customers who wish to return an eligible product should first review this policy and the relevant order information. A return request should provide sufficient information to identify the order and explain the reason for the requested return.

Depending on the circumstances, additional information or photographs may be requested to help evaluate the condition of the product. This information allows Chandelier to determine the appropriate next step and helps reduce unnecessary delays in the review process.

Customers should not send a product back before receiving appropriate return instructions. Unauthorized returns may be difficult to identify or process correctly.

Damaged Products

If a product arrives damaged, customers should document the condition before attempting installation or repair. Keeping the original packaging is also recommended because the packaging may provide useful information when determining whether damage occurred during transportation.

Chandelier may request photographs or other information concerning the product and packaging when reviewing a damage-related request. Customers should not attempt to repair or modify a damaged fixture unless specifically instructed to do so.

Defective Products

If a lighting product does not function as expected or appears to have a manufacturing defect, customers should discontinue use when appropriate and review the available product information.

A product concern may require troubleshooting before a return is approved, particularly when the issue could potentially relate to bulb compatibility, installation, electrical connections, switches, dimming systems, or other external factors.

For electrical products, customers should follow all applicable safety instructions and seek assistance from a qualified professional when necessary.

Incorrect Products

If an incorrect product is received, customers should compare the item with the order information and product description. If there is a discrepancy, the issue should be documented clearly so that it can be reviewed.

Please avoid installing or modifying an incorrect item. Keeping the product in its original condition can help facilitate an appropriate resolution.

Products That May Not Qualify

Certain circumstances may make a product ineligible for return. Examples may include products that have been installed, used extensively, modified, damaged through improper handling, altered from their original configuration, or returned without essential components.

Products that show signs of misuse, accidental damage, unauthorized repairs, or alterations may also be excluded from standard return consideration.

The eligibility of a specific item will depend on its condition and the circumstances surrounding the return request.

Installation and Returns

Customers should carefully verify dimensions, style, compatibility, mounting requirements, and other product specifications before installation. Installing a lighting fixture indicates that the product has moved beyond simple inspection.

If you are uncertain whether a product is suitable for your room or electrical system, we recommend reviewing all available specifications before installation and consulting a qualified professional where appropriate.

A product that has been installed may be subject to different return conditions because installation can affect its condition and resale suitability.

Exchanges and Resolutions

Depending on the circumstances and availability of the product, an approved return may result in a replacement, exchange, refund, or another appropriate resolution. The specific resolution will depend on factors such as the reason for the return, product condition, availability, and applicable policy requirements.

Chandelier aims to handle each eligible request fairly and consistently while considering the individual circumstances of the order.

Refund Considerations

When a refund is approved, the applicable refund will be processed according to the original order and the relevant payment process. The timing of a refund appearing in a customer’s account may depend on the payment provider or financial institution involved.

Customers should retain relevant order information until the return process has been fully completed.

Return Condition Requirements

Returned products should be clean, complete, and protected appropriately. All components should be included whenever possible, including mounting hardware, accessories, shades, decorative elements, and documentation supplied with the original product.

Customers should not place loose or fragile components inside packaging without suitable protection. Careful packaging helps reduce the possibility of additional damage during the return process.

Responsibility for the Returned Product

Until a returned product has been received and reviewed according to the applicable return process, customers should take reasonable care of the item. Products should be stored safely and protected from damage, moisture, unauthorized use, or modification.

If a returned product arrives in a condition substantially different from the condition described when the return was approved, the eligibility or resolution may be reconsidered.

Policy Changes

Chandelier may update this Return Policy from time to time to reflect changes in products, operational procedures, customer service practices, or applicable requirements. The current version published on chandeliershops.com will represent the applicable policy at the time of review.

Customers are encouraged to read the policy carefully before submitting a return request.

Customer Satisfaction

At Chandelier, we believe that a transparent return process is an important part of a positive shopping experience. We encourage customers to review product specifications carefully before purchasing and to inspect lighting products promptly after receiving them.

Our objective is to provide a straightforward and reasonable process for handling eligible returns while protecting both customers and products. We appreciate customers taking appropriate care when inspecting, installing, packaging, and returning lighting fixtures.

For complete product information and the latest policy details, customers can visit chandeliershops.com. By placing an order through Chandelier, customers acknowledge that they have reviewed and accepted the applicable terms of this Return Policy.